Okenya ships Monday - Friday, excluding selected holidays. You'll be provided with the total shipping and handling cost during checkout.
For Expedited and Express delivery, place orders before 2 PM EST Monday-Friday for best chance to ship same business day. Please note: Okenya cannot guarantee same business day shipment. Orders are not shipped on the weekends or holidays.
Get free shipping on all purchases of $50 or more!
With a minimum purchase of $50 or more at okenyafits.com excluding taxes and shipping. Valid on standard ground shipment to the 48 Lower States only.
Shipping to P.O. Boxes is not available for Expedited and Express delivery options.
Prices listed on the website are in US dollars and will be charged in US dollars for all orders placed.
Shipping and handling charges are not refundable; charges include order processing, item selection, packaging and transportation of items.
1.Preparing Time:we need 1-4 working days to prepare garments.
* Countries which requires customs duty.
1. I paid for express shipping but I am in a country which requires customs duty. How can I deal with this?
In consideration of our customers' benefit, we are forced to ship your order by regular mail. Please understand, however, customs duty is out of our control. We can't guarrante no tax fee and will not bear any tax fee. But we will refund your payment for express shipping (if you have paid) to your account within 24 hours.We sincerely apologize for any inconvenience may trouble you.
2. It is urgent that I receive my order through express shipping.
Okenya is provides our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order.
Notice: If you choose express shipping, please remember to leave your contact information, this is required for express shipping.
3. APO/FPO/DPO Shipping
We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. For the US territories, please leave a comment when you placing the order. For example, if you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section. Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it.
Delivery: Your tracking number and the express company website link will be given in about 3-5 working days by email after we receive your payid order.
Attention: If you choose the free shipping option, your parcel will be directly delivered your home only one time or it will send to your local post office then you need to take your tracking number and your personal ID to collect your items. We will inform you immediately once your parcel have been sent out.
Please Note: Total Delivery Time = Processing Time + Shipping Time
What is item processing time?
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 1-4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
1. Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping and China Post times have been affected.
2. Major Chinese holidays: Labor Day (1st May every year), Chinese National Day (1st October every year) and Chinese Lunar New Year. Delivery times can be affected due to the impact on manufacturers, suppliers and courier companies. Please remember to plan ahead during these holiday periods.
3. Processing time: In order to guarantee the quality of our products, Rosewe.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
4. Due to the weight and size limit on items imposed by Hong Kong Post, not all items are eligible. Some items can only be dispatched by Standard Rate Shipping and Expedited Rate Shipping. We apologize for any inconvenience.
- Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.
- All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
- It can take a few days following order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.